Privacy Policy

Effective Date: August 2026

At Teashell Pakistan, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, create an account, or purchase our products.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

Personal Information

Full Name
Email Address
Phone Number
Shipping Address
Billing Address
City and Postal Code

Order Information

Products Purchased
Order History
Payment Method
Delivery Information

Technical Information

When you visit our website, we may automatically collect:

IP Address
Browser Type
Device Information
Operating System
Pages Visited
Time Spent on Website
Referral Source

2. How We Use Your Information

Your information helps us:

Process and fulfill your orders
Deliver products across Pakistan
Verify customer information
Provide customer support
Improve our products and website
Send order confirmations and shipping updates
Respond to inquiries
Prevent fraudulent transactions
Improve website security
Analyze website performance
Send promotional emails (only if you choose to receive them)

3. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

Remember your preferences
Keep products in your shopping cart
Improve website speed
Analyze visitor behavior
Personalize your shopping experience

You may disable cookies through your browser settings; however, some website features may not function properly.

4. Payment Security

We do not store your debit card, credit card, or banking credentials on our servers.

Payments are securely processed through trusted third-party payment providers using encrypted technology.

5. Order Verification

To protect both customers and Teashell Pakistan, we may contact you via:

Phone Call
SMS
WhatsApp
Email

to verify certain orders before dispatch.

6. Shipping Partners

To deliver your order, we may share only the information necessary with our courier partners, including:

Name
Phone Number
Delivery Address

This information is used solely for order delivery.

7. Marketing Communications

With your permission, we may send:

New product launches
Exclusive discounts
Promotional offers
Seasonal campaigns
Beauty tips
Skincare guides

You can unsubscribe from marketing emails at any time by clicking the Unsubscribe link or contacting our support team.

8. Customer Reviews

If you choose to leave a review, your:

First Name
Rating
Review Content

may be displayed publicly on our website.

We reserve the right to remove reviews containing offensive, abusive, or misleading content.

9. Data Security

We take reasonable technical and organizational measures to protect your personal information, including:

SSL Encryption
Secure Servers
Restricted Access
Regular Security Monitoring
Secure Payment Processing

While we strive to protect your information, no online system can guarantee absolute security.

10. Data Retention

We retain your personal information only for as long as necessary to:

Process orders
Provide customer support
Comply with legal obligations
Resolve disputes
Improve our services

When no longer required, your information is securely deleted or anonymized.

11. Children's Privacy

Our website is not intended for children under the age of 13 years.

We do not knowingly collect personal information from children.

If we become aware that such information has been collected, we will promptly delete it.

12. Third-Party Services

Our website may use trusted third-party services, including:

Payment Gateways
Courier Companies
Analytics Providers
Email Marketing Platforms
Customer Support Tools

Each provider has its own privacy practices, and we encourage you to review their respective privacy policies.

13. Third-Party Links

Our website may contain links to external websites.

Teashell Pakistan is not responsible for the privacy practices or content of third-party websites.

14. Your Rights

You may request to:

Access your personal information
Correct inaccurate information
Update your account details
Delete your account (subject to legal requirements)
Withdraw marketing consent
Request information about how your data is processed

To exercise these rights, please contact our customer support team.

15. International Data Transfers

Some of our trusted service providers may process information outside Pakistan. Where applicable, we take reasonable steps to ensure that your information remains protected under appropriate safeguards.