Terms & Conditions

Effective Date: August 2026

Welcome to Teashell Pakistan. These Terms & Conditions govern your access to and use of our website, products, and services. By accessing or placing an order through our website, you agree to comply with these terms. If you do not agree with any part of these Terms & Conditions, please refrain from using our website.

1. About Teashell

Teashell Pakistan is an online skincare and beauty brand dedicated to providing premium skincare products that help customers achieve healthier, brighter, and more confident skin. We strive to offer authentic products, secure shopping, and exceptional customer service.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
  • The information you provide is accurate and complete.
  • You are legally capable of entering into binding agreements.

3. Products

We make every effort to display our products as accurately as possible. However:

  • Product colors may appear slightly different depending on your device or screen settings.
  • Packaging may occasionally differ due to manufacturer updates.
  • Product availability is subject to stock.

We reserve the right to discontinue any product without prior notice.

4. Pricing

All prices displayed on the website are in Pakistani Rupees (PKR).

While we strive for accuracy, pricing errors may occur. If an error is identified after an order has been placed, we reserve the right to:

  • Correct the pricing
  • Contact you before processing the order
  • Cancel the order and issue a full refund if payment has already been received

5. Orders

Once an order is placed:

  • You will receive an order confirmation.
  • Order confirmation does not guarantee acceptance.
  • We reserve the right to cancel any order due to:
    • Product unavailability
    • Incorrect pricing
    • Suspected fraudulent activity
    • Incomplete customer information

If your order is cancelled after payment, the full amount will be refunded using the original payment method.

6. Payment Methods

We currently accept:

  • Cash on Delivery (COD)
  • Debit Cards
  • Credit Cards
  • Bank Transfer
  • Digital Payment Gateways (where available)

All online transactions are processed securely using trusted payment providers.

7. Shipping

We currently deliver throughout Pakistan.

Estimated delivery times:

  • Major Cities: 2–4 Business Days
  • Other Areas: 3–7 Business Days

Delivery times are estimates and may vary because of:

  • Public holidays
  • Weather conditions
  • Courier delays
  • Remote locations

Shipping charges, if applicable, will be displayed during checkout.

8. Cash on Delivery (COD)

For Cash on Delivery orders:

  • Customers must ensure someone is available to receive the parcel.
  • Repeated order refusals may result in future COD restrictions.
  • False or fraudulent orders may lead to permanent account suspension.

9. Returns & Refunds

Returns and refunds are subject to our Return Policy.

Generally, returns are accepted only when:

  • Wrong product received
  • Damaged product received
  • Defective product received

Opened or used skincare products cannot be returned due to hygiene and safety reasons unless they arrive damaged or defective.

10. Promotions & Discounts

Discount codes:

  • Cannot be combined unless stated otherwise.
  • May have expiration dates.
  • Apply only to eligible products.

We reserve the right to modify or cancel promotions without prior notice.

11. Product Usage

Customers are advised to:

  • Read all product instructions before use.
  • Perform a patch test before applying skincare products.
  • Discontinue use if irritation occurs.

Teashell is not responsible for allergic reactions resulting from ingredients that customers may already be sensitive to.

12. Medical Disclaimer

The information provided on this website is intended for educational and informational purposes only.

Our products are not intended to diagnose, treat, cure, or prevent any medical condition.

Always consult a qualified healthcare professional before using skincare products if you:

  • Are pregnant
  • Are breastfeeding
  • Have known allergies
  • Have sensitive skin
  • Have an existing medical condition

13. Intellectual Property

All content available on this website, including but not limited to:

  • Logos
  • Product images
  • Graphics
  • Text
  • Website design
  • Icons
  • Product descriptions

is the exclusive property of Teashell Pakistan and is protected under applicable copyright and intellectual property laws.

No content may be copied, reproduced, distributed, or used without written permission.

14. User Conduct

Users agree not to:

  • Submit false information
  • Attempt unauthorized access
  • Upload malicious software
  • Misuse promotional offers
  • Interfere with website operations
  • Engage in fraudulent transactions

Violation of these terms may result in account suspension or legal action.

15. Account Security

If you create an account, you are responsible for:

  • Maintaining password confidentiality
  • Restricting unauthorized access
  • All activities occurring under your account

Please notify us immediately if you suspect unauthorized account access.

16. Limitation of Liability

To the maximum extent permitted by law, Teashell Pakistan shall not be liable for:

  • Indirect damages
  • Incidental losses
  • Consequential damages
  • Loss of profits
  • Business interruption
  • Data loss

Our maximum liability shall never exceed the amount paid for the purchased product.

17. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for:

  • Their content
  • Privacy practices
  • Products
  • Services
  • Policies

Users access third-party websites at their own risk.

18. Force Majeure

We shall not be held responsible for delays or failures caused by events beyond our reasonable control, including:

  • Natural disasters
  • Government actions
  • Internet outages
  • Courier disruptions
  • Strikes
  • War
  • Pandemics

19. Changes to These Terms

Teashell Pakistan reserves the right to update or modify these Terms & Conditions at any time without prior notice.

Updated versions become effective immediately upon publication on this website.

Customers are encouraged to review these Terms periodically.

20. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of the Islamic Republic of Pakistan.

Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts of Pakistan.

21. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.