Return, Refund & Exchange Policy

Effective Date: August 2026

At Teashell Pakistan, customer satisfaction is our priority. We are committed to providing premium-quality skincare products and a smooth shopping experience. If you experience any issues with your order, please review our Return, Refund & Exchange Policy below.

1. Our Commitment

Every product is carefully inspected before dispatch to ensure it reaches you in excellent condition. If you receive a damaged, defective, or incorrect product, we will gladly assist you with a replacement or refund in accordance with this policy.

2. Return Eligibility

You may request a return if:

You received the wrong product.
The product arrived damaged during shipping.
The product is defective or leaking.
The item is incomplete or missing from your order.

To be eligible for a return:

The request must be submitted within 7 days of receiving your order.
The product must be unused and in its original condition.
The original packaging, labels, and seals must remain intact.
Proof of purchase (order number or invoice) must be provided.

3. Non-Returnable Items

Due to hygiene and safety standards, the following items cannot be returned or exchanged unless they are damaged, defective, or incorrect:

Opened skincare products
Used products
Products with broken safety seals
Products damaged due to customer misuse
Gift cards or promotional items (if applicable)

4. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item:

Please contact us within 48 hours of delivery and provide:

Your order number
Clear photographs of the product
Photographs of the shipping package (if damaged)
A brief explanation of the issue

Our support team will review your request and respond as quickly as possible.

5. Exchange Policy

We offer exchanges only in the following situations:

Wrong product delivered
Manufacturing defect
Product damaged during transit

Approved exchanges will be processed without additional product charges. If applicable, Teashell Pakistan will arrange the return pickup or provide return instructions.

6. Refund Policy

Refunds are approved only after the returned product has been inspected.

If approved, refunds may be issued for:

Out-of-stock items after payment
Cancelled prepaid orders (before dispatch)
Wrong item shipped
Damaged or defective products
Orders that cannot be fulfilled by Teashell Pakistan

Refunds are not available for products that have been used, opened, or damaged after delivery due to improper handling.

7. Refund Method

Refunds will be processed using the original payment method whenever possible.

Depending on the payment method, refunds may be issued through:

Bank Transfer
Debit/Credit Card Reversal
Digital Wallet (where applicable)

Cash on Delivery (COD) orders approved for refunds will be processed via bank transfer after verification.

8. Refund Processing Time

Once your refund is approved:

Inspection: 1–3 Business Days
Refund Processing: 5–10 Business Days

Actual processing times may vary depending on your bank or payment provider.

9. Order Cancellation

Orders may be cancelled:

Before Dispatch

Orders can usually be cancelled before shipment by contacting our customer support team.

After Dispatch

Once an order has been shipped, cancellation may no longer be possible. In such cases, the order will be treated under our Return Policy after delivery, where applicable.

10. Cash on Delivery (COD) Orders

For COD orders:

Customers are expected to receive the parcel upon delivery.
Repeated order refusals without valid reasons may result in restrictions on future Cash on Delivery purchases.
Teashell Pakistan reserves the right to decline COD service for customers with repeated failed deliveries.

11. Return Shipping

If the return is due to:

Our mistake
Wrong product
Damaged product
Manufacturing defect

Teashell Pakistan will bear the return shipping cost.

If the return is requested for reasons not covered by this policy, return shipping charges may be the responsibility of the customer.

12. Missing Parcels

If your parcel has not arrived within the estimated delivery timeframe:

Please contact our customer support team with your order number. We will coordinate with our courier partner to investigate and resolve the issue promptly.

13. Allergic Reactions

Every individual's skin is unique.

We strongly recommend performing a patch test before using any skincare product.

Teashell Pakistan cannot accept returns or provide refunds for allergic reactions or skin sensitivities unless the product is found to be defective or incorrectly supplied.